1. Shipping Coverage

• United States (Continental 48 States): Full shipping coverage, including standard and expedited options.
• Alaska, Hawaii, & U.S. Territories: Eligible for shipping, but additional fees apply (calculated at checkout).
• International Destinations: Available for most countries; shipping costs and delivery times vary by location (see Section 3 for details).

2. Order Processing Time

• Standard Processing: 1–2 business days for in-stock jade jewelry (excludes weekends and holidays).
• Custom/Made-to-Order Items: 3–5 business days (e.g., personalized engraved pendants, custom-sized jade bangles), as these require additional craftsmanship.
• Processing Delays: May occur due to high order volume, product customization, or quality checks. We will notify you via email if processing takes longer than expected.

3. Shipping Methods & Costs

3.1 United States Shipping

• Expedited Shipping Notes:
  • Processed and shipped only on business days (Monday–Friday). Orders placed on weekends or holidays will ship the next business day.
  • Delivery dates are estimates provided by carriers and not guaranteed (e.g., delays due to weather or carrier disruptions).

3.2 International Shipping

• Cost: Calculated at checkout based on your location, package weight, and selected shipping method. We use carrier-provided rates (e.g., DHL, USPS International, FedEx International) for accuracy.
• Delivery Time: 7–14 business days for standard shipping; 3–5 business days for expedited shipping (excludes customs processing time, which varies by country).
• Tracking: All international orders include a tracking number (provided via email once shipped) for visibility. A paid tracked shipping option (similar to “快递追踪快递至中国” services) is available for added security—select this at checkout if preferred.

4. Free Shipping Policy

• U.S. Free Shipping: Applied automatically to all orders shipping to the Continental 48 States (no minimum purchase required) for standard ground shipping.
• Exceptions to Free Shipping:
  • Alaska, Hawaii, U.S. Territories, and international orders.
  • Bulk orders (6+ pieces of jade jewelry) or oversized items (e.g., large jade sculptures)—additional shipping fees apply, calculated at checkout.
• Free Shipping Modifications: We reserve the right to adjust free shipping eligibility (e.g., minimum spend requirements) with prior notice on our website.

5. Customs, Duties, & Taxes

• International Orders: You (the customer) are solely responsible for all customs duties, import taxes, or fees imposed by your country’s customs authorities. These charges are not included in the product price or shipping cost and will be collected by the carrier upon delivery.
• U.S. Tariffs: For international orders shipped to the U.S., please note that applicable tariffs (if any) are determined by U.S. customs laws. We do not control or collect these tariffs, and you must pay them directly to customs.
• Customs Compliance: All WTIGG jade jewelry is legal for international trade and labeled accurately (e.g., “natural Grade A jade”). It is your responsibility to confirm that the product complies with your local laws (e.g., import restrictions on gemstones) before ordering.

6. Packaging Requirements

• All items are packaged in secure, padded boxes with protective materials (e.g., foam inserts, dust bags) to prevent scratches or damage.
• Packages include a detailed packing list with your order number and product information.
• For high-value items (e.g., 冰种 jade pendants), we add extra layers of padding and may use signature-required delivery (at no extra cost) for security.

7. Shipping Restrictions

• Address Limitations: We cannot ship to P.O. boxes, APO/FPO/DPO addresses, or temporary locations (e.g., hotels) due to delivery security risks. A physical residential or commercial address is required.
• Carrier Restrictions: Shipments may be delayed or adjusted due to factors beyond our control, including severe weather, natural disasters, customs hold-ups, or carrier service disruptions. We will notify you of significant delays via email.

8. Tracking & Delivery Confirmation

• Tracking Information: Once your order ships, we will send an email with a tracking number and a link to monitor your package’s status (via the carrier’s website).
• Delivery Confirmation: For U.S. orders, standard ground shipping includes delivery confirmation; expedited shipping includes signature confirmation (required for packages over $200).
• Lost/Stolen Packages: If your package shows “delivered” but is not received, contact us within 48 hours of the delivery date. We will assist with carrier investigations, but we are not liable for packages confirmed delivered by the carrier. For high-value orders, we recommend purchasing shipping insurance at checkout.

9. Cancellations & Shipping Changes

• Order Cancellations: To cancel an order before shipment, contact us at service@wtigg.com within 24 hours of placing the order. If the order has already shipped, you will need to follow our Return & Refund Policy (see separate document) to return the item.
• Shipping Address Changes: Request address changes via email (service@wtigg.com) within 12 hours of order placement. We cannot modify addresses once the order has been processed or shipped.

10. Contact Us

• Email: service@wtigg.com (subject line: “Shipping Inquiry – [Your Order Number]”)
• Mail: WTIGG, 188TH STREET, Flushing, NY 11355, United States